User Support

A large amount of software available to managed Engineering Linux computers is available via Environment Modules. These modules allow Engineering IT to distribute large software packages without having to install the software on individual machines. They also allow Engineering Linux users access to multiple versions of popular software, such as Mathematica or MATLAB.

module list

To see what modules you currently have loaded, use the 'module list' command:

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Dear Faculty and Staff,

What is happening: Windows XP machines to be blocked from campus network

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Overview

Faculty, staff, and graduate students receive assistance with configuring personal mobile devices for access to, and the use of, Engineering IT and campus IT services such as storage, email, and network connectivity.

Covers

Personally owned smart phones, tablets and laptops running Android, iOS, MacOS or Windows.

Features

The following are the primary features of Mobile Device Support:

Engineering IT will assist in configuring devices to connect to the following campus IT services:

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Overview

The Hourly Support service provides system administration and other IT services to users not covered for the work by service contract.

Covers

Hourly support is fairly broad. It can cover most IT activities Engineering IT does or has the skills to do. It does not cover websites or application programming. In general, it allows those who do not have Research Support or Server Support to obtain assistance in those areas-desktop support, server support/setup, general IT consulting.

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

User Support services are focused on supporting individuals.  The services provided in this area include:

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Frontline Assignments

For assistance, email engrit-help [at] illinois.edu. Your message will be routed directly to the team of IT professionals assigned to your unit, who will respond within the next business day.

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Overview

The College of Engineering provides walk-in and remote IT support services for a set of common IT support issues for Engineering faculty, staff, and students. This service is provided by Engineering IT Shared Services staff and student consultants at Engineering IT Help Desks throughout the College of Engineering.

Covers

University-owned desktops, laptops, and mobile devices (collectively referred to as devices throughout this document).

Limited assistance connecting to University resources with non-University equipment.  

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Engineering IT operates on a cost recovery funding model.  Units pay for services on behalf of their faculty, students, and staff with the College subsidizing some common and widely used services. Individual faculty and research groups may contract with Engineering IT for services not covered by their home unit.

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Overview

Engineering IT provides in person and remote support for Engineering faculty and staff. This service is provided by Engineering IT Shared Services Administrative Support staff.

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Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

Almost all of the doors in Siebel Center, including the outside entrance doors, are controlled by e-locks and require access on your i-card to gain entry. 

Undergraduate students who are Computer Science majors can request e-lock access via go.illinois.edu/elock.

If you have an issue accessing an area or need to request access to a specific area, you may submit a ticket to engrit-elock [at] illinois.edu

Get Help

Questions about this topic? Don't see what you're looking for?

Email engrit-help [at] illinois.edu, call the Help Desk at 217-333-1313, or contact your primary IT support professional.

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